Topics

Learn the fundamentals of successful leadership.

• Culture Change
• Change Management
• Strategy Management
• Employee Management
• Management Style
• Strategic Planning
• Vision, mission and values

Your People are key to your success; gain insight into how to effectively manage people.

• Realising the potential of the individual
• Work / life balance
• Investors in people
• Empowerment
• Team working
• Creating a great place to work
• Innovation in employment concepts
• Being a world class employer
• Being an employer of choice
• Training and development

Learn how to stay ahead of the game.

• Business excellence
• Continuous improvement
• Benchmarking
• Performance measurement
• Creativity
• Innovation
• Lean
• ISO9061
• Change management
• Kazen
• Kanban
• New business systems
• Tools and techniques
• Research development

Acknowledging the importance of strong partnerships

• Supply chain management (SCM)
• Partnering agreements
• Outsourcing
• Inventory management
• Lead time reduction

Working with communities, being responsible and ethical about how you do business

• Environmental (zero waste)
• Social responsibility
• Sustainability and CSH
• Community initiatives
• Environmental considerations

Understanding the importance of strong customer relationships and the benefits this brings

• Customer relationships
• Ensuring great customer service
• Adding value
• Process control
• CRM technology

Work smart, save time and money

• Knowledge management
• Lean
• Value stream mapping
• Information security
• Material management
• Risk management
• Manufacturing excellence
• Health and safety
• Quality assurance
• Standardisation
• ISO 14001

Develop strategies to maximise your sales and objectives

• Marketing strategy
• E-marketing
• Customer relationship management
• Interactive intranet(internal)
• Business development
• Digital communication
• Building a brand
• Customer-focused marketing